Refund and Privacy Policy
Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing your order.
Customized Clothing
Order Processing & Delivery
- All customized clothing is made to order based on your specifications.
- Production and delivery typically take up to 14 business days from the date your order is placed.
- Delivery times may vary due to holidays, peak seasons, weather conditions, or other circumstances beyond our control.
Returns & Exchanges
Because customized clothing is made specifically for you, all sales are final. We do not accept returns or exchanges for:
- Incorrect size selected by the customer.
- Changes of mind.
- Design, color, text, or personalization approved by the customer.
- Incorrect information provided by the customer.
Damaged, Defective, or Incorrect Items
If you receive a customized item that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.
To process your claim, please provide:
- Your order number.
- Clear photos showing the issue.
- A brief description of the problem.
Once reviewed, we will replace the item or issue a refund if the error was our responsibility.
Order Changes & Cancellations
Orders may be modified or canceled within 24 hours of purchase. After this period, production may have started and changes or cancellations cannot be guaranteed.
Non-Customized Clothing
Return Eligibility
You may return eligible non-customized clothing within 30 days of delivery for a refund or exchange.
Returned items must:
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in their original condition.
- Be free from stains, odors, pet hair, or any signs of wear.
Returns that do not meet these requirements may be refused.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized clothing.
- Clearance or final sale items.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
Exchanges
Size and color exchanges are available within 30 days of delivery, subject to product availability.
Refunds
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for your bank or credit card provider to process the refund.
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
- If the return is due to a defective product, shipping damage, or an order fulfilment error, we will cover the cost of return shipping.
- For all other eligible returns of non-customised items, the customer is responsible for return shipping costs.
How to Start a Return
To request a return or report an issue, please contact our customer support team with:
- Your order number.
- Your full name.
- A description of the issue.
- Photos (if the item is damaged, defective, or incorrect).
We will respond as quickly as possible with instructions for the next steps.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact our customer support team. We are committed to resolving any concerns promptly and ensuring you have the best possible shopping experience.